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Home > Ordering Instructions


Ordering Instructions

PLACING AN ORDER
Parts can be ordered via telephone by calling toll-free (877) 298- 5040 or (410) 298-4343 Monday through Thursday from 8:00 a.m. to 5:00 p.m. EST and 8:00 a.m. to 4:45 p.m. EST on Friday. Many parts can be shipped UPS within 24 hours. “Next Day” & “Second Day Air” orders MUST BE PLACED BY 3:00 p.m. EST. There is a minimum order of $15 for all phone orders. Please fax or e-mail any orders under $15. Dial (410) 298-3579 for FAX transmittal. E-mail should be sent to sales@atiracing.com.

TRANSMISSION AND TORQUE CONVERTER ORDERS
Due to the specialized nature of these items, it is extremely important that you speak with an ATI Sales Technician regarding your vehicle’s combination. ATI will recommend a specific transmission / converter combination based on your application. The Customer Spec Sheet is available to download here will help us determine the proper combination for your specific combination.

ATI can not accept same day transmission overhaul walk-ins. You must make an appointment with a Sales Technician. There will be a $225 Transmission Expedite Fee if you require same day repair / overhaul service.


PAYMENT OPTIONS
Orders may be placed using a major credit card (U.S. ONLY). We accept Visa, MasterCard or Discover as well as PayPal and money orders.

Wire transfers are accepted for international orders. Checks are accepted upon pre-approval. If using a credit card, include the name of the card holder, the credit card number, CVV (security code) and expiration date of the card. Specify quantity, part number, part description, price and any other necessary information. Some orders will require detailed specifications of your car. Also include your name, full street address (no P.O. Box numbers), city, state, zip code and phone numbers where we can contact you during the day and in the evening and, if possible by e-mail.

Minimum Phone Order:
Please fax or email any order under $15.


CORE ALLOWANCES
A core allowance will be refunded to customers who return their used transmissions when required. (Excludes Powerglides which do not have core charges.) Once these transmissions have been inspected and determined to be the correct type and are rebuildable, payment will be made to you in the appropriate amount. Cores must be returned within 30 days. All units have a specific core charge.


CRATING CHARGES
All ATI transmissions are shipped in crates, which you can also use to ship your core back to ATI. The non-refundable crating charge is $75.00.


C.O.D.
UPS currently charges an additional $14.50 per package charge on all C.O.D. orders. C.O.D. shipments will be sent “Certified Check or Money Order” unless other arrangements are made in advance. For open account status or company check, request an ATI credit application.
Download Credit Application


UPS DELIVERY
A package weighing up to 150 pounds can be sent via UPS. ORDERS CAN NOT BE DELIVERED TO P.O. BOXES! Other charges may apply for residential shipments.


RETURNS AND EXCHANGES

If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 90 days provided:

  1. You are the original purchaser and you purchased your item directly from ATI.
  2. You have a copy of the original receipt in the box with your current contact information and the reason for the return.
  3. The item is new, in its original packaging and has not been used, installed or tampered with in any way.

Return your package—pre-paid and insured—to:

ATI Performance Products
ATTN: Returns Dept
6718 Whitestone Road
Gwynn Oak, MD 21207

Your package must be postmarked on or before 90 days from the date of purchase.

Credit will be issued for merchandise only. Freight, handling and associated fees are not refundable. Credit will be issued in the same form of payment as originally received. For international shipments, please call or e-mail info@atiracing.com. Please note! Custom manufactured, special ordered or specially built items are NOT RETURNABLE under any circumstances.  There is a 15% restocking fee. If your item has a dated SFI decal, and the month returned is different from the month on the decal there will be a $25.00 re-certification fee.This applies to ATI manufactured products only, and the fee will increase and vary if the part is SFI approved by another manufacture.   Warehouse distributors, please review your WD package for stock adjustment and return policy.

Note! Exporting ATI goods contrary to U.S. export laws is strictly prohibited.


Pricing Disclaimer
We do everything we can to ensure that the prices on our and other companies websites are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down .Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice.


LIMITED WARRANTY
Your ATI products are built to the highest quality standards and should provide you with years of satisfaction. This warranty is issued by ATI Performance Products, inc. (ATI) and is limited to those products manufactured by ATI that are purchased in the United States or its territories directly from ATI or authorized ATI dealers. Because ATI manufactures parts which are meant for the high-performance market, purchaser understands and acknowledges that such parts may be used in conditions and applications for which they were not designed or intended to be used. Because of this ATI cannot warrant the performance of any parts but does warrant against defects in material and workmanship. Further, by purchasing and using this part, purchaser acknowledges that the use of this part in purchaser's vehicle is done based solely on the knowledge of the purchaser, and purchaser is not relying on ATI skill or judgment or knowledge to select the part for the vehicle but is relying on his/her own expertise and judgment to select equipment which is best suited to purchaser's vehicle, use, type of racing, method of racing, location of racing, etc. Therefore purchaser assumes all risks associated with the performance and use of any part purchased from ATI.

ATI PERFORMANCE PRODUCTS, INC. (ATI) warrants to the Original Retail Purchaser that all products manufactured by ATI and that are purchased in the United States or its territories from ATI or Authorized ATI Dealers, will be free from defects in material and workmanship. This warranty will extend for a period of 90 days from the date of the original invoice, unless otherwise agreed. ATI will repair or replace, at its option, any part, assembly or portion thereof which ATI’s examination discloses to be defective. Shipping costs are not included. Disassembly by anyone other than an authorized ATI Representative voids all warranties.

THIS WARRANTY CONSTITUTES THE FULL AND FINAL ATI LIMITED WARRANTY. THERE IS NO OTHER EXPRESS WARRANTY EXCEPT AS STATED HEREIN. ANY AND ALL IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. THE LIABILITIES OF ATI ARE LIMITED SOLELY AND EXCLUSIVELY TO REPLACEMENT AS STATED HEREIN AND DO NOT INCLUDE ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY KIND WHATSOEVER, WHETHER ANY CLAIM IS BASED UPON THEORIES OF CONTRACT, NEGLIGENCE OR TORT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Purchaser understands and agrees that no officer, director, employee or salesman of ATI or any vendor, dealer, or distributor has any authority to make any statements contrary to the terms of this Limited Warranty. ATI disavows any statements contrary to what is above written. This Limited Warranty shall be governed by and in accordance with the laws of the State of Maryland and should litigation occur, it shall be exclusively in the Baltimore County Court System or in the Federal Court System which encompasses Baltimore County, Maryland. Purchaser hereby agrees to indemnify and hold harmless ATI from and against any and all claims, liability, loss and damage, including attorney’s fees made by any third party against ATI relating to a part or the use of any part thereof.

If you need to register your ATI product, please complete the ATI Product Warranty Registration Form

 
Customer Spec Sheet
ATI's technicians will need detailed information on your vehicle in order to recommend the best products for your application. It is best to have this info ready when you place an order to ATI. If you prefer you can fax the completed form back to us at (410) 298-3579.
Download Spec Sheet

Converter Overhaul
The basic overhaul consists of a complete torque converter breakdown. Each part is inspected and cleaned and new bushings and bearings are installed. If you prefer you can fax the completed form back to us at (410) 298-3579.
Download Form

Damper Overhaul
The basic overhaul consists of a complete damper breakdown. Each part is inspected and cleaned. Elastomer rings are replaced and the damper is recertified for SFI safety specs. If your damper is in need of any replacement parts, such as the crank hub, outer shell, inner shell, etc., each part will be replaced at our warehouse distributor price level. If you prefer you can fax the completed form back to us at (410) 298-3579.
Download Form

Quantity Discount Dealer Program
If you are interested in becoming a dealer of ATI products please contact our sales department or download the program overview and credit application below.
Download Distributor Information

Credit Programs
Minimum order: $500. Upon credit approval, ATI will extend credit toward any ATI-manufactured product. A down payment of 25% is required, with interest charged on the balance. Call ATI for a credit application and further information.
Download Credit Application
     
 
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6718 Whitestone Road
Gwynn Oak, MD 21207
877-298-5039
Fax 410-298-3579
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