PLACING AN ORDER
Parts can be ordered via telephone by calling toll-free
(877) 298- 5040 or (410) 298-4343 Monday through Thursday
from 8:00 a.m. to 5:00 p.m. EST and 8:00 a.m. to 4:45 p.m. EST on Friday. Many parts can be shipped
UPS within 24 hours. “Next Day” & “Second
Day Air” orders MUST BE PLACED BY 3:00 p.m. EST.
There is a minimum order of $15 for all phone orders.
Please fax or e-mail any orders under $15. Dial (410)
298-3579 for FAX transmittal. E-mail should be sent
TRANSMISSION AND TORQUE CONVERTER
Due to the specialized nature of these items, it is
extremely important that you speak with an ATI Sales
Technician regarding your vehicle’s combination.
ATI will recommend a specific transmission / converter
combination based on your application. The Customer
Spec Sheet is available to download here
will help us determine the proper combination for your
ATI can not accept same day transmission overhaul walk-ins.
You must make an appointment with a Sales Technician.
There will be a $225 Transmission Expedite Fee if you
require same day repair / overhaul service.
Orders may be placed using a major credit card (U.S.
ONLY). We accept Visa, MasterCard or Discover as well
as PayPal and money orders.
Checks are accepted upon pre-approval. If using a credit
card, include the name of the card holder, the credit
card number, CVV (security code) and expiration date
of the card. Specify quantity, part number, part description,
price and any other necessary information. Some orders
will require detailed specifications of your car. Also
include your name, full street address (no P.O. Box
numbers), city, state, zip code and phone numbers where
we can contact you during the day and in the evening
and/or by e-mail.
Minimum Phone Order: Please fax or email any
order under $15.
A core allowance will be refunded to customers who return
their used transmissions when required. (Excludes Powerglides
which do not have core charges.) Once these transmissions
have been inspected and determined to be the correct
type and are rebuildable, payment will be made to you
in the appropriate amount. Cores must be returned within
30 days. All units have a specific core charge.
All ATI transmissions are shipped in crates, which you
can also use to ship your core back to ATI. The non-refundable
crating charge is $65.00.
UPS currently charges an additional $12.50 per package
charge on all C.O.D. orders. C.O.D. shipments will be
sent “Certified Check or Money Order” unless
other arrangements are made in advance. For open account
status or company check, request an ATI credit application.
A package weighing up to 150 pounds can be sent via
UPS. ORDERS CAN NOT BE DELIVERED TO P.O. BOXES!
Other charges may apply for residential shipments.
RETURNS AND EXCHANGES
If you are not completely satisfied with your purchase,
you may return it for a full refund or exchange within
90 days provided:
- You are the original purchaser and you purchased
your item directly from ATI.
- You have a copy of the original receipt in the
box with your current contact information and the
reason for the return.
- The item is new, in its original packaging and
has not been used, installed or tampered with in any
Return your package—pre-paid and insured—to:
ATI Performance Products
6747 Whitestone Road
Baltimore, MD 21207
Your package must be postmarked on or before 90 days
from the date of purchase.
Credit will be issued for merchandise only. Freight,
handling and associated fees are not refundable. Credit
will be issued in the same form of payment as originally
received. For international shipments, please call or
e-mail email@example.com. Please note! Custom manufactured
or specially built items are not returnable. There is
a 15% restocking fee. If your item has a dated SFI decal,
and the month returned is different from the month on
the decal there
will be a $25.00 re-certification fee. Warehouse
distributors, please review your WD package for stock
adjustment and return policy.
Note! Exporting ATI goods contrary to U.S. export laws
is strictly prohibited.
ATI PERFORMANCE PRODUCTS, INC. (ATI) warrants to the Original Retail Purchaser that all products manufactured by ATI and that are purchased in the United States or its territories from ATI or Authorized ATI Dealers, will be free from defects in material and workmanship. This warranty will extend for a period of 90 days from the date of the original invoice, unless otherwise agreed. ATI will repair or replace, at their option, any part, assembly or portion
thereof which ATI’s examination discloses to be defective. Transportation costs are not included. Disassembly by anyone other than an authorized ATI Representative voids all warranties. This Limited Warranty shall not be assigned by Purchaser.
THIS WARRANTY CONSTITUTES THE FULL AND FINAL ATI LIMITED WARRANTY. THERE IS NO OTHER EXPRESS WARRANTY EXCEPT AS STATED HEREIN. ANY AND ALL IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY ARE LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY. THE LIABILITIES OF ATI ARE LIMITED SOLELY AND EXCLUSIVELY TO REPLACEMENT AS STATED HEREIN AND DO NOT INCLUDE ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY KIND WHATSOEVER, WHETHER ANY CLAIM IS BASED UPON THEORIES OF CONTRACT, NEGLIGENCE OR TORT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Purchaser understands and agrees that no officer, director, employee or salesman of ATI or any vendor, dealer, or distributor has any authority to make any statements contrary to the terms of this Limited Warranty. ATI disavows any statements contrary to what is above written. This Limited Warranty shall be construed in accordance with and governed by the laws of the State of Maryland and should litigation occur, it shall be exclusively in the Federal or State courts located in Baltimore County, Maryland.
will need detailed information on your vehicle in
order to recommend the best products for your application.
It is best to have this info ready when you place
an order to ATI. If you prefer you can fax the completed
form back to us at (410) 298-3579.
|The basic overhaul
consists of a complete torque converter breakdown.
Each part is inspected and cleaned and new bushings
and bearings are installed. If you prefer you can
fax the completed form back to us at (410) 298-3579.
| The basic overhaul
consists of a complete damper breakdown. Each part
is inspected and cleaned. Elastomer rings are replaced
and the damper is recertified for SFI safety specs.
If your damper is in need of any replacement parts,
such as the crank hub, outer shell, inner shell,
etc., each part will be replaced at our warehouse
distributor price level. If you prefer you can fax
the completed form back to us at (410) 298-3579.
Discount Dealer Program
|If you are interested
in becoming a dealer of ATI products please contact
our sales department or download the program overview
and credit application below.
| Minimum order:
$500. Upon credit approval, ATI will extend credit
toward any ATI-manufactured product. A down payment
of 25% is required, with interest charged on the
balance. Call ATI for a credit application and further